FAQs

Frequently Asked Questions

Check out our most commonly asked questions.

Consultation fees (12th July 2018):

  Standard Fee Concession Fee* Medicare Rebate Standard Fee - Out of Pocket Concession Fee* - Out of Pocket
Level B (Standard) $87.50 $67.00 $37.60 $49.90 $29.40
Level C (Long) $122.00 $102.00 $72.80 $49.20 $29.20
Level D (Extended) $157.00 $136.50 $107.15 $49.85 $29.35

 

*Concession fee only applies to valid concession card holders.

The following surcharges apply:

  • $5.00 surcharge for Saturday morning appointments
  • $20.00 prescription and referral fee for repeat prescriptions and referrals without an appointment
  • $10.00 account fee if payment is not made on the day and account is taken

Please note that payment is expected at time of consultation. We accept cash and EFTPOS/Credit Card payment only.

This is not a bulk billing practice.

In emergencies, telephone an ambulance - dial 000.

Urgent after-hours care is also available at the Emergency Department of the John Hunter Hospital or Calvary Mater Hospital.

If urgent problems arise after our business hours and you require medical attention, GP Access After Hours service can assist you on the surgery’s behalf. 

Please phone 1300 130 147 for telephone advice or an appointment. They will notify us of your visit to their service.

GP Access Clinic Hours
Weeknights: From 6pm
Saturdays: From 1pm
Sundays and Public Holidays: From 9am

We are open 6 days.

Mon - Fri: 8am - 5:30pm
Sat: 8am - 12noon
Closed on Public Holidays.

We are not open on Public Holidays.

On a Public Holiday, please seek urgent care at the Emergency Department of the John Hunter Hospital or Calvary Mater Hospital.

Alternatively, GP Access After Hours service is open from 9am on public holidays and can assist you on the surgery’s behalf. 

Parking is available onsite at level 3 of the Marketown East shopping centre accessed via Ravenshaw Street, Newcastle West. Parking level P2 is at the same level as our premises and is designated for patients and visitors.

Disability parking is on the same level and just outside our main reception door.

Travelators are located within our building as well as lifts that are large enough for ambulance trolleys, motorised carts, prams and wheelchairs.

Marketown Health has provisions for patients with disabilities to access our services and facilities through:

  • Wheelchair accessibility to our reception, toilets and consulting rooms;
  • Installed ramps and railings in common patient entry and access areas;
  • Designated parking in close proximity to the entrance;
  • Lifts for access from all car parking levels and ramps from street access;
  • Baby change facilities in specially designated baby change bathrooms within the shopping centre.

Upper Level S02
Marketown Shopping Centre
23 Steel Street
Newcastle West, NSW 2302

View the Marketown centre map: www.marketown.com.au/centre-map

If you cannot attend your appointment we request a cancellation phone call as early in advance as possible. This allows us to offer the appointment slot to another patient needing to see a doctor.

Our practice runs by an appointment system, which requires you to book an appointment for all consultations and procedures. When you arrive at the surgery, please check in with reception.

Patients are encouraged to book their appointments as early in advance as possible.

The duration of a standard consultation is 15 minutes. If you feel your consultation will take longer, or if you are getting a procedure done, please book a double appointment. As much as we try to maintain appointment times, it is not always possible, as some problems take a little more time to deal with than others. We do not like to keep you waiting, however please understand that delays may occur due to unforeseen emergencies and complicated medical problems. We ask for your patience and understanding.

If you are attending the practice as a family or couple, in order to provide the best possible care and to help us run on time please ensure you book an appointment for each person needing medical attention.

Open surgery runs every afternoon from 2-4pm for existing patients of the practice with urgent medical needs that cannot wait until the next day. Open surgery does not use an appointment system and is first in/ first seen.

In our practice, we work as a team. Our nurses play a huge role in helping us provide quality medical care. At times, the doctors utilise the services of the nursing staff prior to their appointment. The doctors and nurses work together on chronic disease management, diabetic Care, and immunisations and patients will be directed to surgery-run clinics appropriate to their needs. The nurses also take height, weight & blood pressure measurements, perform INR testing and blood sugar level readings, triage patients, provide wound care, remove sutures, and update patient records as well as assist to perform procedures and attend health assessments.

Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice.

Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice or urgent advice.

This practice is committed to providing comprehensive General Practice care to all individuals and families in this community. We are committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you are a current Marketown Health patient and require a repeat prescription, the practice has a script only appointment system available, which we encourage you to use. 

Script only appointments are shorter than normal consultations and do not allow time to discuss other health issues.

Our practice does not bulk bill, as we cannot maintain our standard of medical care on the rebate available.

However, we do provide medical care for concession cardholders at a discounted rate.

The current fee scale is displayed at reception. Please ask our receptionists for further details. We ask that fees be settled in full at the time of consultation. We accept cash, EFTPOS, Bankcard, MasterCard and Visa.

We schedule patient consultations at approximately 15-minute intervals. Some complex problems end up needing more time than anticipated. If you feel this might be the case for yourself, please consider booking a double (30 minute) appointment. 

To help us to help you, if you have multiple issues, or feel you need more time or you are a new patient please book a long appointment. The Medicare rebate for longer consultations makes them a very cost effective alternative for those patients wishing to discuss multiple issues with their GP.

For some administrative medical tasks such as; insurance forms, Centrelink, RMS driving certifications and medical certificates, please book an appointment and outline the type of document required when making the booking. This will enable the appropriate appointment to be made.  

Where alternative care arrangements are not available, we provide a home visit service during business hours for established patients of the practice, within the CBD area and surrounds.

Patients will be contacted by Marketown Health staff regarding an abnormal test result when the result is received by the doctor. For all results, or if you have not heard from us, contact our reception staff seven (7) working days after the test is performed.  We regret that phone calls cannot be transferred to your doctor whilst they are consulting other patients, and full consultations cannot be conducted by phone.

For any other query please contact our receptionists, who will advise the appropriate doctor or nurse if necessary.

Your doctor will discuss referrals with you when necessary, and welcomes enquiries about referrals to specialist medical or paramedical facilities.

We aim to provide the highest standard of professional care to our patients at all times, please tell us of any suggestions or complaints, so we can improve our service.

You may speak to us directly, however, if you wish to speak to an external body, you can contact the NSW Health Care complaints commission on:

1800 043 159 (toll free in NSW) or hccc@hccc.nsw.gov.au